Privacy policy

Last updated: July 28, 2026

Paw Haven ("we", "us", or "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Paw Haven is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Depending on how you interact with the Services, we may collect or process the following categories of personal information:
- Contact details including your name, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and other payment and transaction details. Payment card details are processed securely by our payment provider; we do not store full card numbers.
- Account information including your username, password, preferences, and settings.
- Transaction information including the items you view, add to your cart or wishlist, or purchase, return, exchange, or cancel.
- Communications with us including the information you include when you contact us for support.
- Device information including your device, browser, IP address, and other unique identifiers.
- Usage information including how and when you interact with or navigate the Services.

How We Collect Personal Information
We collect personal information directly from you (for example, when you place an order or contact us); automatically through the Services (for example, through cookies and similar technologies); from service providers who collect or process information on our behalf; and from our partners or other third parties.

How We Use Your Personal Information
We may use your personal information to:
- Provide, tailor, and improve the Services, including to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, and personalize your shopping experience.
- Market and advertise to you, such as sending promotional communications by email and showing you relevant online advertisements. You can opt out of marketing emails at any time using the unsubscribe link.
- Maintain the security of the Services and detect, investigate, and prevent fraudulent or unlawful activity.
- Communicate with you and provide customer support.
- Comply with applicable law and respond to valid legal process.

How We Disclose Personal Information
In certain circumstances we may disclose your personal information to third parties for legitimate purposes, including: with Shopify and other vendors who perform services on our behalf (such as payment processing, fulfillment, shipping, analytics, and customer support); with business and marketing partners; when you direct or consent to the disclosure; with our affiliates; and in connection with a business transaction or to comply with legal obligations and enforce our terms.

Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users and the Shopify Privacy Portal at https://privacy.shopify.com/en.

Third Party Websites and Links
The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security of those sites, and we encourage you to review their policies before providing them with your information.

Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee "perfect security." We retain your personal information for as long as needed to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information: the right to access or know, to delete, to correct, to portability, and, in some regions, to opt out of the "sale" or "sharing" of your personal information or its use for targeted advertising. You can exercise your opt-out rights on our "Your Privacy Choices" page. If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing and to withdraw consent. We will not discriminate against you for exercising any of these rights, and we may need to verify your identity before responding to a request.

Complaints
If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers
We may transfer, store, and process your personal information outside of the country you live in. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses to protect your information.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised version on this page and update the "Last updated" date above.

Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at thepawhavenhelp@gmail.com.