FAQ

Frequently Asked Questions

How much does shipping cost?

Shipping is free on every order — no minimum required.

How long will my order take to arrive?

Orders are processed within 2–4 business days, and estimated delivery is 7–15 business days after shipment. You'll get a tracking number by email as soon as your order ships. See our Shipping Policy for full details.

How do I track my order?

Once your order ships, we'll email you a tracking link. Please allow a few days for tracking to begin updating.

What is your return policy?

You can return unused items in their original packaging within 30 days of delivery. Full details are in our Refund & Return Policy.

Can I change or cancel my order?

We process orders quickly, so contact us as soon as possible at thepawhavenhelp@gmail.com and we'll do our best to help before it ships.

Are your products safe for my pet?

Our products are chosen with your pet's wellbeing in mind. As with any pet product, please supervise your pet during use and remove any item that becomes damaged.

How do I contact you?

Email us any time at thepawhavenhelp@gmail.com — we're happy to help.