Refund & Return Policy

Last updated: July 28, 2026

At Paw Haven, we want you and your pet to love your purchase. If you are not completely satisfied, we're here to help. This Refund & Return Policy explains how returns and refunds work.

30-Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging with proof of purchase.

How to Start a Return

To begin a return, email us at thepawhavenhelp@gmail.com with your order number and the reason for your return. We will respond with instructions on where to send your item. Please do not send items back before receiving return instructions from us.

Return Shipping

Customers are responsible for paying their own return shipping costs. Return shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once used, including items that have been in contact with a pet's food or saliva unless they arrived damaged or defective. Gift cards and final-sale items are also non-returnable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at thepawhavenhelp@gmail.com with photos of the issue. We will arrange a free replacement or full refund at no additional cost to you.

Exchanges

The fastest way to get a different item or color is to return the eligible item and place a new order once your return is approved.

Late or Missing Refunds

If you haven't received a refund after the stated processing time, please first check with your bank or card issuer, then contact us at thepawhavenhelp@gmail.com and we will be happy to help.

Contact Us

Questions about returns or refunds? Reach us any time at thepawhavenhelp@gmail.com.