Shipping Policy

Last updated: July 28, 2026

Thank you for shopping with Paw Haven. This Shipping Policy explains how and when your order will be delivered.

Free Shipping

We offer free standard shipping on all orders — no minimum purchase required.

Order Processing Time

Orders are processed within 2–4 business days after your order is placed. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email once your order has been placed and a second email with tracking information once it ships.

Estimated Delivery Time

Estimated delivery is 7–15 business days from the date of shipment. Please note that this is an estimate and not a guarantee; actual delivery times may vary based on your location and the carrier.

Order Tracking

Once your order ships, we'll send you a tracking number by email so you can follow your package's journey. Please allow a few days for the tracking information to update.

Multiple Shipments

If you order more than one item, your products may occasionally arrive in separate packages and on different days. There is no extra charge to you if this happens.

Shipping Delays

Occasionally, delivery may be delayed due to factors beyond our control, such as customs processing, carrier delays, severe weather, or high-volume periods. We appreciate your patience should this occur.

Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible and we'll do our best to help before the order ships.

Lost or Stuck Packages

If your tracking hasn't updated in an unusually long time or you believe your package is lost, please contact us at thepawhavenhelp@gmail.com and we will help resolve the issue.

Contact Us

Have a question about your shipment? Email us any time at thepawhavenhelp@gmail.com.